Carmién Tea Terms & Conditions

Detailed description of goods and/or services

Carmién Tea (Pty) Ltd is a business in the food and beverages industry that process, pack, market & sell rooibos tea products internationally.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 3 – 5 business days and delivery confirmed by way of email. Deliveries are fulfilled by courier via uAfrica. Orders over R300 are delivered free of charge to anywhere in South Africa. Orders under R300 will be charged an R80 standard delivery fee.

Export restriction

The offering on this website is available to South African clients only.

Return and Refunds policy

The provision of goods and services by Carmién Tea (Pty) Ltd is subject to availability. In cases of unavailability, Carmién Tea (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% administration fee.

Read our full Returns and Refunds Policy here.

Customer Privacy policy

Carmién Tea (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Carmién Tea (Pty) Ltd bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for Carmién Tea (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the

website. Users may go to to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Carmién Tea (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site.

For more detail on DPO PayGate refer to

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


Carmién Tea (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Carmién Tea (Pty) Ltd. chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Brakfontein Estate, Ref 438, Cederberg Municipality, Citrusdal, 7340, South Africa.


Carmién Tea (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Carmien Tea (Pty) Ltd based in South Africa trading as Carmien Tea (Pty) Ltd and with registration number 1999/000082/07 and WJ Mouton, JE du Preez, CP Mouton, AJ Mouton, DG Brink, JP van Zyl and J Douries (Director(s)).

Carmién Tea Pty. Ltd. contact details

Company Physical Address: Carmién Tea (Pty) Ltd, Bergendal Farm, Paleisheuwel Road, Citrusdal, South Africa, 7340

Email: [email protected]

Telephone: +27 (0)22 921 8900/01


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We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or for the purposes of utilizing a third-party provider to send such emails. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.