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CARMIÉN TEA TERMS & CONDITIONS
Detailed description of goods and/or services
Carmién Tea (Pty) Ltd is a business in the food and beverages industry that process, pack, market & sell rooibos tea products internationally.
Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 - 5 business days and delivery confirmed by way of email. Deliveries are fulfilled by courier via uAfrica.
B2C Customer Orders over R500 are delivered free of charge to anywhere in South Africa. Orders under R500 will be charged an R100 standard delivery fee.
B2B Agents Orders over R1000 are delivered free of charge to anywhere in South Africa. Orders under R1000 will be charged an R100 standard delivery fee.
Export restriction
The offering on this website is available to South African clients only.
Return and Refunds policy
The provision of goods and services by Carmién Tea (Pty) Ltd is subject to availability. In cases of unavailability, Carmién Tea (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% administration fee.
Read our full Returns and Refunds Policy here.
Customer Privacy policy
Carmién Tea (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Carmién Tea (Pty) Ltd bank account, the details of which will be provided on request.
Card acquiring and security
Card transactions will be acquired for Carmién Tea (Pty) Ltd via PayFast (Pty) Ltd or Payflex (Pty) Ltd, who are approved payment gateways for all South African Acquiring Banks. PayFast and Payflex both make use of the strictest form of encryption - Extended Validation SSL with 2048-bit encryption, the highest level encryption available. Users may go to www.payfast.co.za or www.payflex.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Carmién Tea (Pty) Ltd separately from card details which are entered by the client on PayFast's secure site.
For more detail on PayFast refer to www.payfast.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility
Carmién Tea (Pty) Ltd takes responsibility for all aspects relating to the transaction including the sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Carmién Tea (Pty) Ltd accepts no responsibility or liability, whether occasioned by any circumstance not foreseeable and not within its reasonable control, for discounted price offer/promotion/sale prices reflecting after the communicated sale dates have passed. These purchases will not be honoured by Carmién Tea (Pty) Ltd. If a product discount error occurs, please contact tea@carmientea.co.za immediately.
Country of domicile
This website is governed by the laws of South Africa and Carmién Tea (Pty) Ltd. chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Brakfontein Estate, Ref 438, Cederberg Municipality, Citrusdal, 7340, South Africa.
Variation
Carmién Tea (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Carmién Tea (Pty) Ltd based in South Africa trading as Carmien Tea (Pty) Ltd and with registration number 1999/000082/07 and WJ Mouton, JE du Preez, CP Mouton, AJ Mouton, M Ras, JP van Zyl and J Douries (Director(s)).
Carmién Tea (Pty) Ltd contact details
Company Physical Address: Carmién Tea (Pty) Ltd, Bergendal Farm, Paleisheuwel Road, Citrusdal, South Africa, 7340
Email: tea@carmientea.co.za
Telephone: +27 (0)22 921 8900/01